Terms of Service

Plan2Done — operated by Jan Hamsch und Kai Hamsch GbR

Last updated: March 15, 2026

Important Notice: This English version is a translation for convenience only. The German version (Nutzungsbedingungen) available at plan2done.app/nutzungsbedingungen is the legally binding and authoritative version that governs all legal disputes. In case of any discrepancy between this translation and the German original, the German version prevails.

Preamble

These Terms of Service ("Terms") govern access to and use of the cloud-based project management and task management service Plan2Done, provided via the domain plan2done.app and associated subdomains, mobile applications and APIs (collectively, the "Service").

The Service is provided by Jan Hamsch und Kai Hamsch GbR ("Plan2Done", "we", "us" or "our"), located at:

Jan Hamsch und Kai Hamsch GbR
Schutternstr. 23a
77974 Kürzell, Germany
Email: hello@fade.de

By registering an account, accessing or using the Service, you agree to be bound by these Terms. If you are acting on behalf of a company or other legal entity, you represent that you have the legal authority to bind that entity to these Terms. In that case, "you" refers to the entity you represent.

If you do not agree to these Terms or are not authorized to bind your organization, you must not use the Service.

1. Description of the Service

1.1 Scope

Plan2Done is a cloud-based work management tool that enables teams to plan projects, manage tasks, create boards and collaborate. The Service includes all features, APIs, integrations and tools provided within the chosen subscription tier.

1.2 Changes and Development

We reserve the right to expand, modify or discontinue features of the Service at any time for technical, business or legal reasons. For material, detrimental changes to core features, we will notify you at least 30 days in advance via email or within the Service, unless urgent circumstances prevent this.

1.3 Minimum Age

The Service is intended for persons aged 16 years or older. By using the Service, you confirm that you meet this age requirement.

1.4 No Rights to Future Versions

Your subscription does not entitle you to any specific future functionality, the continuation of particular features beyond the current subscription term, or any public or private statements we have made about our development roadmap.

2. Account Registration and Management

2.1 Account Creation

To use the Service, you must create an account ("Account"). The first user of an Account is automatically assigned as an Administrator ("Admin").

2.2 Registration Information

When creating your Account, you agree to:

Provide accurate, complete and up-to-date information;
Keep your password confidential and protect it from unauthorized access;
Take full responsibility for all activities occurring under your Account;
Notify us immediately upon becoming aware of any unauthorized access to your Account.

2.3 Administrators

Admins are deemed authorized representatives of the customer. Actions taken by an Admin are deemed actions of the customer. An Admin may designate additional Admins and has authority to: manage users; purchase, upgrade or downgrade subscriptions; manage customer data; assign permissions; activate or deactivate integrations.

2.4 User Types

Various user roles exist (e.g., Admin, Member, Guest). Available features depend on the chosen subscription tier. You are responsible for assigning the correct roles to users. If users belonging to your core organization are designated as Guests, we reserve the right to adjust roles and charge applicable fees.

2.5 Responsibility for Users

You are responsible for all actions of your users, including orders placed through your Account and how users handle customer data. Any action taken by a user of your Account is deemed an authorized action of the customer as far as we are concerned.

3. Customer Data

3.1 Ownership of Customer Data

All data, text, files, images, reports and other content that you or your users upload or submit via the Service ("Customer Data") remain your property. You grant us only the license necessary to operate the Service — a worldwide, royalty-free license to store, process and display such data to the extent required to provide the Service and fulfill our contractual obligations.

This license is limited to:

Providing and operating the Service;
Resolving technical issues and responding to support requests;
Investigating suspected violations of these Terms;
Fulfilling legal obligations.

3.2 Your Responsibility for Customer Data

You warrant that you hold or have obtained all necessary rights to Customer Data and that such data does not violate third-party rights (including copyright or privacy rights), does not violate applicable law and complies with our usage policies. We accept no responsibility for your Customer Data or its consequences and do not monitor or moderate Customer Data.

3.3 No Sensitive Data

You must not enter into the Service any data requiring special legal treatment, including:

Special categories of personal data under Art. 9(1) GDPR (e.g., health data, biometric data, racial or ethnic origin, religious beliefs);
Payment card data subject to PCI-DSS.

If you enter such data regardless, you do so at your sole risk.

4. Intellectual Property and License

4.1 Our Intellectual Property

The Service, the website plan2done.app and all related materials (software, design, text, graphics, logos, trademarks — excluding Customer Data) are the property of Jan Hamsch und Kai Hamsch GbR or its licensors and are protected by copyright, trademark and other applicable laws. All rights not expressly granted in these Terms are reserved.

4.2 Your Usage License

Subject to full compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during the subscription term solely for your internal business purposes.

4.3 Usage Restrictions

Without our express prior written consent, you (and your users) are prohibited from, in particular:

Sublicensing, selling, renting or transferring the Service or any part thereof to third parties;
Circumventing or disabling security mechanisms of the Service;
Reverse engineering, decompiling or disassembling the Service;
Copying, modifying or creating derivative works of the Service;
Using the Service to build a competing product or to develop your own competing service;
Using the Service in a way that disproportionately burdens our infrastructure;
Removing or altering our copyright or trademark notices.

4.4 API Usage

We may provide an API. API usage is subject to these Terms and any separately published developer guidelines. The API may only be used for internal business purposes to achieve interoperability with your own systems. We reserve the right to change or restrict API access at any time.

4.5 Feedback

If you send us suggestions, ideas or other feedback about the Service, you hereby grant us an unrestricted, irrevocable, worldwide, royalty-free license to use that feedback. No obligation to compensate you or implement the feedback arises.

5. Privacy and Data Security

5.1 Privacy

We process personal data in accordance with the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and our Privacy Policy, which forms part of these Terms.

5.2 Data Processing Agreement

To the extent we process personal data on your behalf as a processor within the meaning of Art. 28 GDPR, we will conclude a Data Processing Agreement (DPA) upon request. You remain solely responsible as data controller for ensuring a lawful basis for data processing within your Account and for instructing your users accordingly.

5.3 Security

We employ industry-standard technical and organizational measures to ensure the security of the Service and stored data. However, absolute security cannot be guaranteed. For further details, please refer to our security documentation.

5.4 Anonymized Data

We are entitled to use anonymized or aggregated data — which does not permit identification of individual persons — for service improvement and statistical purposes.

6. Third-Party Services and Links

6.1 Third-Party Services

The Service may allow you to integrate third-party services (e.g., via our API or direct integration offerings, "Third-Party Services"). Third-Party Services are governed by the terms and privacy policies of the respective third-party providers. We are not responsible for Third-Party Services, their availability, security or functionality. By activating an integration, you acknowledge that data — including Customer Data — may be transferred to the third-party provider, and you bear responsibility for this.

6.2 Links

The Service may contain links to external websites. We have no control over their content and accept no responsibility for them. Use of external websites is at your own risk.

7. Subscriptions, Fees and Payment

7.1 Order and Contract Conclusion

The contract for use of the paid Service is formed upon your order (e.g., via online form or in-app purchase process) and our order confirmation by email. The order form will include details on the chosen plan, term and fees.

7.2 Free Trial

We may offer a free trial of the Service with limited functionality. We reserve the right to modify, restrict or discontinue the trial at any time without creating any entitlements.

7.3 Fees and Payment

In consideration for the paid features, you pay the fees stated in the order form in euros (EUR). Payment is processed through our payment service provider Stripe. You authorize us to charge applicable fees to your stated payment method. Price changes affecting existing subscriptions at renewal will be communicated at least 30 days in advance.

7.4 Taxes

Prices are stated exclusive of applicable value-added tax (VAT) unless expressly stated otherwise. Tax-relevant information (e.g., your VAT ID) must be provided by you at the time of ordering.

7.5 Subscription Term and Automatic Renewal

Subscriptions are concluded for the agreed term (monthly or annual) and renew automatically for the same period unless you cancel in time:

Monthly subscription: Cancel no later than 7 days before the renewal date;
Annual subscription: Cancel no later than 30 days before the renewal date.

Cancellation is available via account settings or by email to hello@fade.de.

7.6 Upgrades and User Growth

You may upgrade your subscription at any time. Additional users will be charged on a pro-rata basis for the remaining subscription term.

7.7 Payment Default

In the event of non-payment, we are entitled to suspend access to the Service after a reasonable grace period or to terminate the contract with immediate effect for good cause. Statutory rules on default (including interest) apply.

8. Refund Policy and Right of Withdrawal

8.1 Statutory Right of Withdrawal (Consumers)

If you are acting as a consumer within the meaning of § 13 of the German Civil Code (BGB), you have a statutory right of withdrawal. You may withdraw from the contract within 14 days of conclusion without stating reasons. The withdrawal must be addressed to:

Jan Hamsch und Kai Hamsch GbR
Schutternstr. 23a, 77974 Kürzell
Email: hello@fade.de

Note on early expiry of the right of withdrawal: If you have expressly consented to the commencement of performance before the end of the withdrawal period, and have acknowledged that your right of withdrawal lapses upon full performance of the contract, the right of withdrawal expires upon full performance.

8.2 Money-Back Guarantee (First Purchase)

Independently of the statutory right of withdrawal, we offer a 30-day money-back guarantee for the first-time purchase of a paid subscription. If you are not satisfied with the Service, you may notify us in writing within 30 days of the first payment and we will refund the pro-rata amount for the unused portion of the term. This guarantee applies to the initial purchase only — not to renewals, upgrades or subsequent purchases.

8.3 No Further Refund Rights

After expiry of the 30-day guarantee period, and unless the right of withdrawal applies, subscription fees already paid are generally non-refundable. Upon cancellation during an active subscription term, the fees for the entire term are retained; no pro-rata refund is available unless required by law.

8.4 Chargebacks

Unauthorized chargebacks or payment disputes constitute a breach of contract. We reserve the right to suspend account access until outstanding amounts are settled in full. Chargeback fees levied by payment service providers will be passed on to the customer.

9. Term and Termination / Suspension

9.1 Contract Term

The contract commences upon account creation and remains in effect until the subscription is terminated, unless ended earlier under these Terms.

9.2 Extraordinary Termination for Good Cause

Either party may terminate the contract for good cause with immediate effect. Good cause exists in particular where:

The other party materially breaches these Terms and fails to remedy the breach within 10 days of written notice;
Insolvency proceedings are filed against or opened over the assets of a party and are not dismissed within 45 days.

9.3 Ordinary Cancellation by the Customer

Customers may cancel their subscription with effect from the end of the current subscription term (subject to the notice periods under § 7.5). Fees paid for the current period are non-refundable unless the cancellation falls within the period under § 8.2.

9.4 Consequences of Termination

Upon termination, all access rights cease. It is your responsibility to export your Customer Data before termination. We may provide Customer Data in a read-only mode for a reasonable transition period (at least 30 days) but are not obliged to do so. Thereafter, data will be deleted.

9.5 Suspension

We may temporarily suspend account access where:

There is reasonable suspicion of a security incident or abusive use;
Due payments are outstanding;
A breach of these Terms or applicable law is suspected.

We will notify you of the suspension and its reasons as early as legally and practically possible and provide opportunity to remedy the cause.

10. Beta and Trial Services

10.1 Trial Version

Free trials are provided "as is" and without warranty. We may discontinue the trial at any time without creating any entitlements.

10.2 Beta Features

Features designated as Alpha or Beta may contain errors, function incompletely or be modified at any time. You use Beta features at your own risk.

11. Confidentiality

11.1 Confidential Information

Either party may receive non-public information in the course of the contractual relationship (e.g., customer lists, technical know-how, software architecture, business information, "Confidential Information"). Confidential Information means information that is designated as such or that, by its nature, should reasonably be understood as confidential.

11.2 Non-Disclosure

Each party agrees to use the other party's Confidential Information only for the purposes of performing the contract, not to disclose it to third parties without prior written consent, and to apply reasonable protective measures — at least equivalent to those applied to its own confidential information.

11.3 Exceptions

The confidentiality obligation does not apply to information that is or becomes publicly known through no breach of this contract; was already known to the recipient; was received from a third party without a confidentiality obligation; or was independently developed by the receiving party.

11.4 Mandatory Disclosure

If a party is required by law or regulation to disclose Confidential Information, it will notify the other party as soon as legally permissible and cooperate with any protective measures.

12. Warranties and Liability

12.1 Warranties

We provide the Service with the care customary in the industry and strive for high availability. However, we do not warrant that the Service will be error-free, uninterrupted or available at all times or that it will achieve specific results. The Service is provided under an ongoing contractual relationship (Dauerschuldverhältnis) as SaaS; warranty claims are governed by applicable statutory provisions.

12.2 Limitation of Liability

Unlimited liability: We are fully liable for damages arising from injury to life, limb or health, and for damages caused by willful misconduct or gross negligence by us, our employees or our agents. This also applies to liability under the German Product Liability Act (Produkthaftungsgesetz) and any other cases where limitation of liability is prohibited by law.

Limited liability for slight negligence: For the slightly negligent breach of a material contractual obligation (Kardinalpflicht) — one whose fulfillment is essential to the proper execution of the contract and on which you may regularly rely — our liability is limited to the foreseeable, typically occurring damage. Total aggregate liability per incident is capped at the net subscription fees actually paid by you in the twelve-month period preceding the damaging event.

Exclusion for slight negligence: For the slightly negligent breach of non-material obligations, our liability is excluded. In particular, we accept no liability for indirect damages, loss of profit, data loss (to the extent you have properly backed up your data), business interruption or reputational damage.

12.3 Contributory Negligence

To the extent that you have contributed to a loss through your own actions or omissions (e.g., failure to back up data), our liability will be reduced accordingly under § 254 of the German Civil Code (BGB).

13. Indemnification

13.1 Customer Indemnification

The customer will indemnify and hold harmless Plan2Done, its employees, agents and partners from all third-party claims arising from the customer's or its users' breach of these Terms or applicable law, or from any infringement of third-party rights by Customer Data.

13.2 Our Indemnification

We will indemnify the customer from third-party claims asserting that the customer's authorized use of the Service infringes copyright, trademark or other intellectual property rights, provided the infringement is not caused by modifications made by the customer, by combination with third-party services or by Customer Data. Where such a claim arises, we may — at our option — clarify the right of use, replace the affected feature, or — as a last resort — discontinue access to the affected feature and provide a pro-rata refund.

14. Open Source Components

The Service may incorporate open source components governed by their own license terms (e.g., MIT, Apache 2.0). To the extent such licenses conflict with these Terms, the open source license terms take precedence. A list of components used is available upon request.

15. Amendments to These Terms

We may amend these Terms for legitimate reasons, including changes in law or regulation, technical developments or changes to the scope of the Service. Material amendments will be communicated at least 30 days before taking effect via email. If you do not object within that period, the new Terms will be deemed accepted. We will expressly draw your attention to your right to object and the consequences of silence in the notification. If you object in time, you may terminate the contract on the effective date of the change.

16. Governing Law and Jurisdiction

16.1 Governing Law

These Terms and all legal relationships arising from them are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

16.2 Jurisdiction

For disputes with merchants, legal persons under public law or special funds under public law, the exclusive place of jurisdiction is 77974 Kürzell (registered seat of the GbR). For disputes with consumers, the statutory place of jurisdiction applies.

16.3 Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless required by mandatory law. The European Commission provides an online dispute resolution platform at: https://ec.europa.eu/consumers/odr.

17. General Provisions

17.1 Severability

Should any provision of these Terms be or become invalid or unenforceable, the remainder of the Terms shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision (§ 306 BGB).

17.2 Force Majeure

Neither party shall be liable for the non-fulfillment of contractual obligations attributable to events beyond their reasonable control (force majeure), such as natural disasters, war, terrorism, government action, widespread infrastructure failures or cyberattacks.

17.3 Assignment

The customer may assign rights or obligations under this contract only with our prior written consent. We may assign rights without your consent, particularly in the context of a corporate restructuring or business sale, provided your rights are not materially impaired.

17.4 Form Requirements

Amendments or additions to these Terms require text form (email is sufficient). Oral side agreements are not valid.

17.5 Relationship of the Parties

The parties are independent contractors. These Terms do not establish a partnership, franchise, agency or employment relationship.

17.6 Contact

Jan Hamsch und Kai Hamsch GbR
Schutternstr. 23a
77974 Kürzell, Germany
Email: hello@fade.de

By using the Service, you acknowledge and agree to these Terms of Service.

Effective date: March 15, 2026 — The German version (Nutzungsbedingungen) is the legally binding version.